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Homelessness Information Sheet
Homelessness

To enable the Homelessness Department to assess your needs, you will first speak to an Assessment Officer who will determine which Department you need to speak to. This is to avoid unnecessary delays and help speed up the process for you.

Documents and Information

If you are advised to make a Homelessness Application there are important, necessary documents that are require, without them the Department will be unable to process your application and it is likely that we will be unable to assist. 

Please ensure you have your documents available, prior to your interview. 

Documents Required

  • Full/birth certificates/or/passport

If you do not have your birth certificate, then please contact our Reception Desk who will give you details of how to obtain one urgently, by post or in person.

  • Child Benefit Payment Books

If you have children, then a Benefit Book is required to assist when determining that you have dependent children who reside with you.

  • Tenancy Agreement

If you are privately renting, your Tenancy Agreement is needed to check your tenancy rights.

  • Income

Details of Income, Benefit, Savings, Profit from the sale of property.

  • Notices to Quit/Possession Orders/Bailiff's Warrant

If your landlord is seeking possession we will need these documents to determine your homelessness and whether or not your landlord has, in fact, served a Legal Notice.

  • Confirmation from Friends/Family

If you have been living with friends or family, confirmation will needed from them regarding how long you have resided there and reasons why you have to leave. In addition, we will need a contact telephone number.

  • Addresses past 5 years

The addresses that you have resided at during the last 5 years, dates and type of occupation (i.e. tenant/owner). 

Please ensure that you have this information available.

  • Medical Evidence

Evidence of any medical problem, i.e.

- Incapacity Benefit Books.
- GP's prescription/certificate.
- Letter from GP (your GP may charge).
- Medication.

One or all of the above may be required to enable a decision to be reached.

Domestic Violence

If you are fleeing domestic violence then the Department accepts that you may not have immediate access to any of the required documents. Please speak to the Assessment Officer who will advise you further.


The above documents and information are required to enable the Homelessness Department to give a quick decision. Please ensure that the information is available prior to any interview.

If you have any problems in providing any of the documents,  advise the Assessment Officer before your interview.





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